Download the Case Study

By clicking, you agree to our Terms of Service.

Case Study: Logistics

Download Case Study

In this logistics case study learn how the courier, parcel, and express mail division of a large logistics company worked with Automation Hero to help improve its customer experience around price quote requests with the help of intelligent data recognition. 

© 2017-2019 Automation Hero, Inc.

Here's what you'll learn:

The logistics company handled price quotes manually for years, and queries came in on all channels

Automation Hero helped the company apply intelligent data recognition (IDR) technology to the unstructured content in emailed price requests.

The result? Automation Hero’s model automated responses to 60% of incoming inquiries. This led to an 80% workload reduction

This resulted in long wait cycles for customers, creating a negative customer experience, and potential business opportunities missed.

Automation Hero Named
a Gartner Cool Vendor